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Account Manager - Mid-Market

 

About Comdata

 

Comdata Inc., a FLEETCOR company, is a leading business-to-business provider of innovative electronic payment solutions. As an issuer and a processor, the company provides fleet, corporate payment, healthcare, virtual card, and prepaid solutions to over 30,000 customers. Comdata’s SVS division is a global gift card and loyalty innovator that manages over 600 million cards and processes over 1 billion transactions from over 45 countries and in 26 currencies worldwide every year. Founded in 1969 and headquartered in Brentwood, Tennessee with more than 1,200 employees globally, Comdata Inc. enables over $60 billion in payment volume annually.   

 

 

Job Summary:

 

The Mid-Market CRR is the primary client services contact responsible for supporting retention, client satisfaction and sustaining client growth of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Associate may be assigned a pool of customers, a specific customer base or functional area for support, retention and /or portfolio growth.

 

 

Job Responsibilities:


  • Works directly with clients to provide day to day account support, problem resolution, research and analysis

  • Responds to inbound emails, fax, and phone calls

  • Develops and executes a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components

  • Conducts regularly scheduled calls, presentations to review business performance, including training and education

  • Makes decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions

  • Prepares and presents solutions in advance to retain relationships

  • Uses customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base

  • Effectively interact with internal departments to support customer base

  • Introduces and promotes other Comdata products to satisfied client base; promote lead generation to sales Account Executive Team

  • Retains client base of accounts and associated revenue through an appropriate level of contact with clients

  • Maintains detailed account information in the contact management software

  • Meets minimum productivity requirements in regards to territory management and quality contact with customers


  

Job Requirements:

 


  • Associates Degree required or equivalent combination of education and experience

  • Comdata experience highly preferred

  • High level of personal organization with excellent verbal and written communication skills

  • Proven ability to react quickly and decisively to resolve customer issues in a professional manner

  • Demonstrated ability to be highly responsive to calls and emails; utilize available tools to track appointments and manage priorities

  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner

  • In-depth knowledge of products, services and systems; ability to proactively train and recommend best practices to clients

  • Must be detailed oriented with the ability to handle multiple assignments promptly and effectively

  • Ability to work calmly in a fast paced environment while effectively managing multiple projects

  • Must possess superior telephone etiquette with high level of customer service skills, with the ability to react quickly and decisively to resolve customer issues


  

 

Comdata/SVS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.













Comdata/SVS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.

 





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Job Attributes

Location:
Brentwood - TN

Functional Area:
Customer Service

Type:
Full-Time

Job ID:
10912

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