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Account Manager- Small Fleet

 



Job Summary


The Account Manager is the primary contact responsible for supporting retention, client satisfaction and achieving revenue growth of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure effective utilization of products and services. Associate will support the retention and growth of a designated portfolio.



 










Responsibilities:



 











  • Work directly with clients to provide day to day account support, problem resolution, research and analysis.

  • Respond to inbound emails, fax, and phone calls.

  • Develops and executes a portfolio management strategy for assigned clients around the onboarding, customer service and training of clients while maintaining a focus on growing revenue within each account.

  • Conducts regularly scheduled calls, presentations to review business performance, including training and education.

  • Identifies problems and revenue growth potential within the client base.

  • The ability to react quickly and decisively to resolve customer issues in a professional manner.

  • Ability to work in a dynamic and fast-paced team environment. Must be willing to help and support teammates at all times.

  • Responsive to calls and emails; utilize available tools to track Key Performance Indicators.

  • Willingness to acquire and retain knowledge of products, services and systems; ability to proactively train and recommend best practices to clients.

  • Effectively interact with internal departments to support customer base.

  • Introduce and promote other Comdata products to satisfied client base.

  • Retain client base of accounts and associated revenue through an appropriate level of contact with clients.

  • Maintain detailed account information in Salesforce.com and other proprietary systems.

  • Meet minimum productivity requirements in regards to territory management and quality contact with customers.

  • Ability to work on several key functions throughout a day without losing focus.

  • Performs other duties as assigned.


Qualifications:

  • Associate or Bachelor's degree or equivalent combination of education and experience is preferred

  • 1 year of account management or customer service experience preferred

  • Excellent level of personal organization. Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills.

  • Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.

  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner

  • Highly responsive to calls and emails; utilize available tools to manage priorities

  • In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients.

  • Proficient phone and computer skills; Ability to answer and manage ?n?om?ng calls, make outbound calls, and work with the other internal departments.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

 





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Job Attributes

Location:
Brentwood - TN

Functional Area:
Customer Service

Type:
Full-Time

Job ID:
10905

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